Penelec - Pennsylvania Customer Assistance Program (PCAP)


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Data Provided By
United Way of Berks County
General Information
Description of ServiceHelps residential customers maintain electric service and eliminate their past-due balance. PCAP offers a reduced bill that is based on a percentage of income and debt forgiveness. Debt forgiveness credits are applied directly to participants' electric service accounts in recognition of payments that are made on time and paid in-full. The goals of PCAP are to:

* Improve ability to make a payment
* Reduce consumption of electricity (eligible PCAP customers must participate in WARM)
* Reduce electric account debt

Click here to see information on Penelec customer assistance programs.
Geographical AreaArmstrong, Bedford, Blair, Bradford, Cambria, Centre, Clarion, Clearfield, Crawford, Cumberland, Erie, Forest, Franklin, Huntington, Indiana, Jefferson, Juniata, Lycoming, McKean, Potter, Somerset, Sullivan, Susquehanna, Tioga, Venango, Warren, Wayne, Westmoreland, Wyoming
Intake ProcedureCall the Customer Contact Center and speak to a representative in the Advanced Applications Department for specifics regarding the possibility of a security deposit arrangement.
Client Information
Target PopulationLow-Income
Contact Information
Physical Site Address 1 2800 Pottsville Pike
Physical Site City, State, Zip Reading, PA 19605
Main Phone 800-545-7741
TDD Phone 800-522-2376
Other Phone 800-207-9276 CARES
Web Address
Affiliated Agency, Programs, and Services
Affiliated Agency: First Energy
Affiliated Program: Penelec
This Service: Penelec - Pennsylvania Customer Assistance Program (PCAP)
Taxonomy Postings
Posted to Categories: Electric Service Payment Assistance (BV-8900.9300-180)
Utility Bill Payment Plans (BV-8900.9125)