Penelec, Pennsylvania Customer Assistance Program (PCAP)
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Description of Service
Helps residential customers maintain electric service and eliminate their past-due balance. PCAP offers a reduced bill that is based on a percentage of income and debt forgiveness. Debt forgiveness credits are applied directly to participants' electric service accounts in recognition of payments that are made on time and paid in-full. The goals of PCAP are to:
* Improve ability to make a payment
* Reduce consumption of electricity (eligible PCAP customers must participate in WARM)
* Reduce electric account debt