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Data Provided By
United Way of Allegheny County
Description of Program
Peoples Natural Gas Customer Assistance Program (CAP) is a special payment arrangement for people who meet income
guidelines and are having trouble paying their bill. CAP participants make affordable payments based on a percent of their income and family size.
LIURP is designed to help eligible CAP customers who have had problems coping with high gas bills. A team of “energy auditors” visits the home and thoroughly inspects it from the basement to the attic to find where heat is escaping and where cold air is entering the home. Measures that provide the greatest energy savings will be installed and
may include: heating system improvements, attic and wall insulation, and caulking and weather-stripping.
The CARES program helps customers who have a true inability to pay their utility bills and who are facing other problems as well. Customer Relations Specialists review the
customer’s situation and provide referral information to the customer, and to the customer’s family, about agencies that may be able to help the customer such as fuel assistance programs and social service agencies.