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Data Provided By
United Way of Berks County United Way of Berks County
General Information
Description of ProgramArea utility company which supplies natural gas to industrial commercial and residential customers. Specialized Customer Outreach Program services include:
- Customer Assistance and Referral Evaluation Service (CARES) Program: Assists UGI customers who are having difficulty paying their bills. Customer representatives meet and discuss budgeting options, weatherization services, and community resources.
- Operation SHARE: A one-time financial assistance payment of the client's active gas account providing the customer has demonstrated a history of regular payments and meets eligible criteria.
- LISHP: Customer Assistance Program that can help low income, payment troubled customers better afford their UGI bills. Based on family size and income.
- LIURP (Low Income Usage Reduction Program): UGI's weatherization program is offered to qualified customers who use UGI for heating their home. Program services are provided free of charge and may include weather-stripping, door sweeps, insulation etc and energy education.

Optional programs include:
- Equal monthly payment plans for residential customers.
- Third Party Notification Program which permits customer to name someone who would receive a copy of any termination notices which may be sent due to non-payment of bills.
- Extended Due Date program allows senior citizens to adjust their bill's due date to coincide with Social Security checks.
- Appliance maintenance and repair
- Residential service contracts for gas home heating systems and hot water heaters.
Hours of OperationMonday through Friday, 8:00am to 4:30pm; Emergency services are available Monday through Sunday, 24 hours
Contact Information
Contact's Phone800-844-9270 Customer Outreach
Physical Site Address 1225 Morgantown Road
Physical Site City, State, ZipReading, PA 19611
Mailing Address 1Stone Ridge
Mailing Address 21301 Aip Dr
Mailing City, State, ZipMiddletown, PA 17057
Main Phone800-652-0550
Hotline Phone800-844-9276 Customer Outreach
Other Phone800-276-2722 Billing and Account
Additional Information
Update typeE-mail
Affiliated Agency and Services
Affiliated Agency:
This Program: UGI
Affiliated Services: UGI Utility Provider/Customer Outreach Programs