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Description of Service
Helps those whose utility service is off, who are out of fuel (kerosene, oil, coal, wood), or who need a furnace repair. LIHEAP helps low income households through energy assistance grants which are sent directly to the utility/fuel company and credited on the bill. Emergency assistance for heating system failure is available 24 hours a day.
Applicants must provide proof of their heating emergency, such as a letter from the utility company stating that the utility has been shut off, proof of social security numbers for all household members, and proof of gross income for a minimum of the last 90 days (more in some situations) for all household members. Proof of income for the last 30 days is required for fixed income clients, such as Social Security or Cash Assistance recipients.
In Allegheny County, LIHEAP/Crisis applications should be mailed to:
PO Box 23370
Pittsburgh, PA 15222
Applications can be faxed to 412-565-0107.
Applications can be dropped off at and questions answered at the East Liberty Office of the Allegheny County Department of Public Welfare:
5947 Penn Avenue, 4th Floor
Pittsburgh, PA 15206
(Entrance at Kirkwood Street at North Highland Avenue; 7:30am to 5:00pm)
In order to qualify for LIHEAP Crisis, an applicant must have an emergency situation caused by the utility service to the home being turned off and locked, being without fuel, having broken heating equipment or leaking lines that must be fixed or replaced and have a household income at or less than 150 percent of the federal poverty income level. For a family of two, this is an annual income no greater than $22,065. Click here to see additional eligibility information for this program.