Consumer/Family Satisfaction Team, Mental Health America

Mental Health America of York And Adams Counties

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Data Provided By
General Information
Description of ServiceThe Consumer and Family Satisfaction Team (CFST) represents an innovative approach to gathering data by organizing teams of consumers and family members to affirm satisfactory services, identify gaps or trends in service provision, support providers in improving existing services, and identify consumer needs. This program is an essential element of a recovery-oriented mental health system in that it serves as a mechanism for the consumer voice to be heard.

Consumer feedback is gathered through confidential face-to-face surveys and questionnaires, as well as focus groups. All survey tools are "service specific" and can be linked to a provider agency. As feedback is gathered, reports are generated and sent to the provider and its funding source. After a report is finalized, CFST initiates an accountability meeting. This follow-up process allows CFST to highlight positive outcomes from surveys, as well as discuss with the provider recommendations for quality improvement.

Providers are expected to notify the Team in writing of any changes they implement based upon the feedback in their report.
Geographical AreaAdams, York
Intake ProcedureCall for an appointment
Helpful TipsSatellite office - 304 York Street, Suite F; Gettysburg, PA 17325
Client Information
Target PopulationMental Health Concerns
EligibilityOpen to anyone affected by mental illness
Hours of Operation Monday through Friday, 8:00am to 4:30pm
Contact Information
Contact's Name Kimberly Stratton
Contact's Position Executive Director
Contact's Phone 717-843-6973
Contact's Email
Physical Site Address 1 36 South Queen Street
Physical Site City, State, Zip York, PA 17403
Main Phone 717-843-6973 (York)
717-339-0511 (Gettysburg)
Fax 717-843-0185 (York)
717-339-0611 (Gettysburg)
Service Location Email
Web Address
Affiliated Agency, Programs, and Services
Affiliated Agency: Mental Health America of York and Adams Counties
Affiliated Program: Mental Health America of York And Adams Counties
This Service: Consumer/Family Satisfaction Team, Mental Health America
Taxonomy Postings
Posted to Categories: Mental Illness/Emotional Disabilities (YF-5000)
Specialized Information and Referral (TJ-3000.8000)