First Energy - Penn Power - Customer Assistance Program and Project REACH

First Energy - Penn Power

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Data Provided By
United Way of Berks County
General Information
Description of ServiceProject REACH is an emergency hardship fund designed to help residential customers who have suffered a recent financial hardship and need temporary help in paying their electric bill. The distribution of funds is administered by the Salvation Army located throughout the Penn Power service territory.

Customer Assistance Program (CAP) CAP helps residential customers maintain electric service. Participating customers are placed on a payment plan that requires a regular monthly payment based on a discounted rate. The goals of CAP are to:

* Improve ability to make a payment
* Reduce consumption of electricity

CAP is administered by Human Services staff members and community-based organizations. There are household income requirements and other program qualifications.
Geographical AreaAllegheny, Beaver, Butler, Crawford, Lawrence, Mercer
Helpful TipsCustomers receiving LIPURP assistance from First Energy are not eligible for Dollar Energy funds.
Client Information
Target PopulationLow-Income
EligibilityClick here to see information on Penn Power energy assistance programs.
Contact Information
Physical Site Address 1 920 North Cedar Street
Physical Site City, State, Zip New Castle, PA 16102
Main Phone 800-720-3600
TDD Phone 800-654-5984
Web Address
Affiliated Agency, Programs, and Services
Affiliated Agency: First Energy
Affiliated Program: First Energy - Penn Power
This Service: First Energy - Penn Power - Customer Assistance Program and Project REACH
Taxonomy Postings
Posted to Categories: Electric Service Payment Assistance (BV-8900.9300-180)