Holy Family Institute Duquesne Light Utility Assistance Program - East Liberty / Homewood

Holy Family Institute Utility Assistance Programs

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Data Provided By
United Way of Allegheny County
General Information
Description of ServiceProvides access the Duquesne Light Customer Assistance Program (CAP) and Customer Assistance and Referral Evaluation Service (CARES). CAP helps low-income, payment troubled customers of Duquesne Light establish manageable payment plans that enable them to maintain electric service and move them toward self-sufficiency. CARES assists customers who have had their electric services terminated or are at risk of having their service terminated. Also screens for Low-Income Home Energy Assistance Program (LIHEAP) and Dollar Energy Fund.
Geographical AreaAllegheny, Beaver
Intake ProcedureWalk-in only.
Intake RequirementsThe following are needed:
  • Proof of income for all household members for the last 30 days,
  • Social Security cards of all household members,
  • A current bill or the address that the applicant is moving to if in need of help with a deposit,
  • If claiming no income, the applicant must call 412-361-2583 between 1:30pm to 4:00pm to receive information,
  • The person named on the bill must come in to apply.
Helpful TipsOnly 20 appointments per day, so please arrive by 11:00am.

Walk-ins are accepted two days per week for current CAP customers needing re-certification ONLY.
Client Information
Target PopulationLow-Income
EligibilityDuquesne Light customers.
Fees or Charges
Types of FeesFree
Hours of Operation Tuesday and Wednesday, 9:30am to 12:30pm
Contact Information
Contact's Name Reema Anderson
Physical Site Address 1 211 North Whitfield Street
Physical Site City, State, Zip Pittsburgh, PA 15206
Main Phone 412-361-2583
Emergency/After Hours Phone 412-766-9020
Other Phone 412-766-4030 Holy Family main number
Fax 412-361-2599
Web Address www.hfi-pgh.org/what-we-do/utility-assistance
Additional Information
Update User ID241593
Affiliated Agency, Programs, and Services
Affiliated Agency: Holy Family Institute
Affiliated Program: Holy Family Institute Utility Assistance Programs
This Service: Holy Family Institute Duquesne Light Utility Assistance Program - East Liberty / Homewood
Taxonomy Postings
Posted to Categories: Electric Service Payment Assistance (BV-8900.9300-180)
Gas Service Payment Assistance (BV-8900.9300-250)