LIHEAP (Energy Assistance, Utility Help) - Franklin

Franklin County Assistance Office


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Data Provided By
PA211 PA211
General Information
Description of ServiceThe Low-Income Home Energy Assistance Program, also known as LIHEAP, helps low-income families pay their heating bills. LIHEAP is a grant that offers assistance in the form of a cash grant, sent directly to the utility company, or a crisis grant for households in immediate danger of being without heat.
Urgent Services ProvidedCrisis Grants:

In addition to the LIHEAP cash program, households experiencing a heating crisis may be eligible for additional benefits through the LIHEAP crisis program.

Emergency situations include:
Broken heating equipment or leaking lines that must be fixed or replaced.
Lack of fuel.
The main heating source or second heating source (a source that is used to operate the main heating source or used if the main heating source is not working) has been completely shut-off.
Danger of being without fuel (less than a 15 day supply) or of having utility service terminated (received a notice that service will be shut off within the next 60 days).
Assistance with home heating crisis situations will be available 24 hours a day; in most counties, you should contact your local county assistance office.
LocationFranklin
Geographical AreaFranklin County
Facility/ADA AccessWheelchair Accessible
Intake ProcedureThere are three different ways you can apply for LIHEAP, online, on paper, or in person.

1. You can apply for the LIHEAP benefits online by using COMPASS. COMPASS is the name of the website where you can apply for LIHEAP and many other services that can help you make ends meet.

2. Download an application for LIHEAP benefits by clicking on the links below and return it to your local county assistance office.

3. File an application at your local county assistance office.

For more information, please contact your local county assistance office or contact the LIHEAP hotline at 1-866-857-7095, Monday through Friday (individuals with hearing impairments may call the TDD number at 1-800-451-5886).
Intake RequirementsTo apply, you will need: Names of people in your household, Dates of birth for all household members, Social Security Numbers for all household members, Proof of income for all household members, A recent heating bill
 
Client Information
Target PopulationLow-Income
Age GroupAdults
GenderEither
Languages SpokenEnglish, ​ Interpreters provided based on availability​.
Driver's LicenseNot Required
EligibilityLow-Income Home Energy Assistance Program(LIHEAP) will accept applications from November 1 through March 31. The Department of Human Services may extend or shorten the program depending upon the availability of federal funds. Individuals should reference the household to income chart found at http://www.dhs.pa.gov/citizens/heatingassistanceliheap/homeheatingassistanceliheapeligibility/index.htm
 
Fees or Charges
Types of FeesServices are provided at no cost.
Wait ListNone
 
Availability
Hours of Operation Monday - Friday, 7:30 AM - 5:00 PM
Contact Information
 
Physical Site Address 1 620 Norland Avenue
Physical Site City, State, Zip Chambersburg, PA 17201-4205
Mailing Address 1 620 Norland Avenue
Mailing City, State, Zip Chambersburg, PA 17201
Main Phone 877-289-9177
Hotline Phone 866-857-7095
TDD Phone 800-451-5886
Fax 717-264-4801
Web Address www.dhs.pa.gov
 
 
Affiliated Agency, Programs, and Services
Affiliated Agency: Pennsylvania Department of Human Services
Affiliated Program: Franklin County Assistance Office
This Service: LIHEAP (Energy Assistance, Utility Help) - Franklin
 
Taxonomy Postings
Posted to Categories: Electric Service Payment Assistance (BV-8900.9300-180)
Gas Service Payment Assistance (BV-8900.9300-250)
Heating Fuel Payment Assistance (BV-8900.9300-300)