Consumer Goods Information

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    The structure of the services index and definitions of the terms contained herein were originally published in A Taxonomy of Human Services: A Conceptual Framework with Standardized Terminology and Definitions for the Field by the Information and Referral Federation of Los Angeles County, Inc., 3035 Tyler Ave., El Monte, CA 91731; Copyright (c) 1983, 1987, 1991. No part of this listing of human services terms and definitions may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electrical, mechanical, photocopying, recording or otherwise without the prior written permission of the Information and Referral Federation of Los Angeles County, Inc.

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    Taxonomy Code: BM-1400

    Programs that provide a telephone information service, an Internet website, specialty catalogs or other resources which help people obtain household and personal items and other basic material necessities as well as difficult-to-find items such as scissors for people who are left-handed.

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    Service NameDescriptionLocationProgramAgency
    Pennsylvania Office of Attorney General - Consumer Protection State College Regional OfficeMediates consumer complaints, seeking restitution, refund, or other relief for consumers and affected businesses in a fair and impartial manner. The Bureau of Consumer Protection is authorized to perform the following duties:
    • Investigate commercial and trade practices in the distribution, financing and furnishing of goods and services for the use of consumers;
    • Conduct studies, investigations and research into matters affecting consumer interests and make such information available to the public;
    • Advise the Legislature on matters affecting consumer interests, including the development of policies and the proposal of programs to protect consumers;
    • Investigate fraud and deception in the sale, servicing and furnishing of goods and products, and strive to eliminate such illegal actions;
    • Promote consumer education and publicize matters relating to consumer fraud, deception and misrepresentation
    In response to numerous consumer complaints received each year, the Bureau has also developed a statewide mediation program which seeks restitution, refund or other relief for consumers and affected businesses in a fair and impartial manner.
    CentrePennsylvania Office of Attorney General - Consumer Protection State College Regional OfficePennsylvania Office of Attorney General

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