Consumer Assistance and Protection

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The structure of the services index and definitions of the terms contained herein were originally published in A Taxonomy of Human Services: A Conceptual Framework with Standardized Terminology and Definitions for the Field by the Information and Referral Federation of Los Angeles County, Inc., 3035 Tyler Ave., El Monte, CA 91731; Copyright (c) 1983, 1987, 1991. No part of this listing of human services terms and definitions may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electrical, mechanical, photocopying, recording or otherwise without the prior written permission of the Information and Referral Federation of Los Angeles County, Inc.

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Taxonomy Code: DD

Programs that provide information and guidance for consumers who need assistance in managing their financial resources, evaluating competitive products and services and choosing the most favorable option, understanding their rights as consumers and seeking redress when they believe their rights have been violated.

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There are 5 matching records.
Service NameDescriptionLocationProgramAgency
CART of Allegheny County (Consumer Response Action Team)Interviews consumers who have received behavioral health services to monitor consumer and family satisfaction with services.CART of Allegheny County (Consumer Response Action Team)NAMI SW PA1
Fayette County Housing Authority of Pennsylvania Care Facility Complaints through the Ombudsman ProgramInvestigates and resolves complaints made on or on behalf of older persons living in long-term care facilities or receiving long term care services in their home.FayetteCare Facility Complaints through the Ombudsman ProgramFayette County Housing Authority of Pennsylvania
Fraud.orgProvides information, referral, advice, and assistance on consumer fraud. Provides assistance in filing complaints. Gives general advice on offers made regarding prizes from telephone and postcard organizations. Operates two websites that offer advice about phishing and fake checks: Resource for people to: - Educate themselves about the most common types of telemarketing ad Internet scams - Learn more about specific problems such as telemarketing scams against the elderly, scams against businesses and counterfeit drugs - Report suspected telemarketing or Internet fraud using the online fraud report form Fraud.orgNational Consumers League
Identity Theft Resource CenterThe ITRC is a non-profit organization established to support victims of identity theft in resolving their cases, and to broaden public education and awareness in the understanding of identity theft, data breaches, cyber security, scams/fraud and privacy issues.Identity Theft Resource CenterIdentity Theft Resource Center
Professional Compliance OfficeConsumers can verify license credentials of professionals and check that their records are in good standing by accessing Licensepa at or by calling the Bureau's General Information line at (717) 787-8503. To register a complaint against a licensed professional or to report unlicensed practice visit and click on "complaints" to file a complaint online, or call 717-783-4849 to obtain a complaint formDauphinPennsylvania Department of State BureauPennsylvania Department of State Bureau of Professional and Occupational Affairs

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