Consumer Complaints

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Consumer Complaints subcategories:
The structure of the services index and definitions of the terms contained herein were originally published in A Taxonomy of Human Services: A Conceptual Framework with Standardized Terminology and Definitions for the Field by the Information and Referral Federation of Los Angeles County, Inc., 3035 Tyler Ave., El Monte, CA 91731; Copyright (c) 1983, 1987, 1991. No part of this listing of human services terms and definitions may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electrical, mechanical, photocopying, recording or otherwise without the prior written permission of the Information and Referral Federation of Los Angeles County, Inc.

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Taxonomy Code: DD-1500

Programs that provide mechanisms through which consumers can register complaints regarding specific problems they are having with consumer goods and services, and obtain assistance in achieving a satisfactory resolution.

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There are 22 matching records.
Service NameDescriptionLocationProgramAgency
Better Business Bureau of Metropolitan Washington DC and Eastern PA - Harrisburg Office - Consumer ComplaintsProvides various services for businesses and consumers, including: - Information on complaints filed against charitable organizations or contractors for questionable or illegal practices - Information about companies - Resolution of complaints against companies (all complaints must be in writing) or filed online - Information on being a good consumer - Information on charitable organizations - Consumer arbitration - Speakers - The Auto Line handles complaints on all new GM cars, Volkswagens, Audis, Hyundai, Nissans, Hondas, Peugeots, Saturns, Infinities, Porsche, Ford, Saabs, and Acuras under warranty. - Accepts reports on suspected scam operations. Some of the more common scams involve home improvement, work from home, investment schemes and postal fraud. DauphinBetter Business Bureau of Metropolitan Washington DC and Eastern PA - Harrisburg OfficeCouncil of Better Business Bureaus
Better Business Bureau of Western PAProvides objective advice, free BBB business reviews, national charity BBB Wise Giving reports and educational information on topics affecting marketplace trust. Offers free complaint and dispute resolution services for consumers and businesses when there is difference in viewpoints.AlleghenyBetter Business Bureau of Western PABetter Business Bureau of Western PA
Better Business Bureau Washington DC and Eastern PA - Scranton OfficeProvides various services for businesses and consumers, including: - Information on complaints filed against charitable organizations or contractors for questionable or illegal practices - Information about companies - Resolution of complaints against companies (all complaints must be in writing) or filed online - Information on being a good consumer - Information on charitable organizations - Consumer arbitration - Speakers - The Auto Line handles complaints on all new GM cars, Volkswagens, Audis, Hyundai, Nissans, Hondas, Peugeots, Saturns, Infinities, Porsche, Ford, Saabs, and Acuras under warranty. - Accepts reports on suspected scam operations. Some of the more common scams involve home improvement, work from home, investment schemes and postal fraud. LackawannaBetter Business Bureau of Metropolitan Washington DC and Eastern PA - Scranton OfficeCouncil of Better Business Bureaus
Bureau of Professional and Occupational AffairsState agency responsible for issuing licenses and processing complaints concerning licensees and registrants of the following 27 professional and occupational licensing boards and commissions regulated by the Department's Bureau of Professional and Occupational Affairs: Accountancy; Architects Licensure Board; Auctioneer Examiners; Barber Examiners; Certified Real Estate Appraisers; Chiropractic; Cosmetology; Dentistry; Registration Board for Professional Engineers, Land Surveyors and Geologists; Funeral Directors; Landscape Architects; Medicine; Nursing; Examiners of Nursing Home Administrators; Occupational Therapy Education and Licensure; Optometry; Osteopathic Medicine; Pharmacy; Physical Therapy; Podiatry; Psychology; Real Estate Commission; Social Workers, Marriage and Family Therapists and Professional Counselors; Examiners in Speech - Language and Hearing; Vehicle Manufacturers, Dealers and Salespersons; Veterinary Medicine; The Navigation Commission for the Delaware River and its Navigable Tributaries; Also provides document verification services (apostilles).DauphinPennsylvania Department of StatePennsylvania Department of State
Clinical SentinelFor persons unhappy or concerned about their health care coverage through community care behavioral health care.DauphinClinical SentinelPennsylvania Department of Human Services
Consumer Financial Protection Bureau - Complaints1 Users submit complaints about an issue with a company about a consumer financial product or service. CFPB sends email updates and users can log in to track the status of complaints. 2 CFPB forwards complaints to the company and works to get a response from them. If CFPB finds that another government agency would be better able to assist, the complaint is forwarded to them. 3 The company will review the complaint, communicate with the user as needed, and report back about the steps taken or that will be taken on the issue in the complaint. 4 CFPB will let users know when the company responds. Users can review that response and provide feedback. 5 Complaint data is shared with state and federal law enforcement agencies. Complaints tell CFPB about business practices that may pose risks to consumers. Consumer Financial Protection BureauConsumer Financial Protection Bureau
Disciplinary Board of the Supreme Court of PACreated and governed by the Pennsylvania Rules of Disciplinary Enforcement, a broad set of rules by which the Supreme Court of Pennsylvania carries out its constitutional authority to regulate the practice of law in Pennsylvania. The Supreme Court has authority to discipline lawyers whose actions violate the Rules of Professional Conduct. This system protects the public, maintains the integrity of the legal profession, and safeguards the reputation of the courts. An independent agency under the direction of the Pennsylvania Supreme Court. The Supreme Court disciplines lawyers whose actions violate the Rules of Professional Conduct. Those wanting to file a report on an attorney can go to the website or contact their regional office. District 1 16th FL, Seven Penn Center 1635 Market St Philadelphia PA 19103 215-560-6296 215-560-4528 fax Disciplinary Counsel-in-Charge Anthony P. Sodroski Philadelphia District 2 820 Adams Ave Ste 170 Trooper PA 19403 610-650-8210 610-650-8213 fax Disciplinary Counsel-in-Charge Raymond S. Wierciszewski Berks, Bucks, Chester, Delaware, Lancaster, Lehigh, Montgomery, Northampton, Schuylkill District 3 Pennsylvania Judicial Center 601 Commonwealth Ave Ste 5800 PO Box 62675 Harrisburg PA 17106-2675 717-772-8572 717-772-7463 Disciplinary Counsel-in-Charge James P. Barker Adams, Bradford, Cameron, Carbon, Centre, Clinton, Columbia, Cumberland, Dauphin, Franklin, Fulton, Huntingdon, Juniata, Lackawanna, Lebanon, Luzerne, Lycoming, Mifflin, Monroe, Montour, Northumberland, Perry, Pike, Potter, Snyder, Sullivan, Susquehanna, Tioga, Union, Wayne, Wyoming, York District 4 Frick Building, Ste 1300 437 Grant St Pittsburgh PA 15219 412-565-3173 412-565-7620 Disciplinary Counsel-in-Charge Angelea Allen Mitas Allegheny, Armstrong, Beaver, Bedford, Blair, Butler, Cambria, Clarion, Clearfield, Crawford, Delawarde, Elk, Erie, Fayette, Forest, Greene, Indiana, Jefferson, Lawrence, McKean, Mercer, Somerset, Venango, Warren, Washington, WestmorelandDauphinDisciplinary Board of the Supreme Court of PADisciplinary Board of the Supreme Court of PA
Fraud.orgProvides information, referral, advice, and assistance on consumer fraud. Provides assistance in filing complaints. Gives general advice on offers made regarding prizes from telephone and postcard organizations. Operates two websites that offer advice about phishing and fake checks: www.phishinginfo.org www.fakechecks.org Resource for people to: - Educate themselves about the most common types of telemarketing ad Internet scams - Learn more about specific problems such as telemarketing scams against the elderly, scams against businesses and counterfeit drugs - Report suspected telemarketing or Internet fraud using the online fraud report form Fraud.orgNational Consumers League
Lewisburg Prison ProjectThe Lewisburg Prison Project, Inc. is a non-profit organization that provides legal and other assistance to prisoners in Central Pennsylvania. As of 2013, LPP does not have an attorney on staff -- we are unable to give legal advice or representation. The LPP does not assist with criminal or sentencing law, or parole issues. The Prison Project assists inmates with their conditions of confinement while serving their sentences. Legal bulletins on the following topics are available to order: Medical Rights Access to Records Rights of Pretrial Detainees PA Megan's Law Religious Rights in Prison Assaults & Beatings Rights to Speech Visitation Publications Sent By Mail For an order form, write to PO Box 128 Lewisburg, PA 17837, call the office, or visit our website. UnionLewisburg Prison ProjectLewisburg Prison Project
Pennsylvania Department of Human Services - Regional Child Development Offices - Central RegionProvides information on registration and licensing of child care providers and also handles complaints about child care providers and additional technical assistance. State agency responsible for: - Registering of state certified child care homes for 4, 5 or 6 children not related to caregiver. Providers must register with PA Department of Public Welfare and certify that they are in compliance with state regulations. Registration certificates are renewed every 2 years. To become registered applicants must: - Attendance at an orientation session is required prior to licensing of child care centers. Specific guidelines are set for Child Care Center operations. Attendance at orientation is now required for anyone who applies to operate a Family Child Day Care Home, Group Child Day Care Home or Child Day Care Center. Certificate of attendance is required as part of a complete application. The certificate of attendance is valid for one year. - Complete an application and agree to abide by regulations - Submit current health appraisal with negative TB screening - Submit original processed State Police and Child Abuse Registry checks for prior records and FBI clearance - Submit a Certificate of Occupancy from appropriate institution - Submit processed State Police Child Abuse Clearances for each person who is 18 year of age or older and lives in the family child care home 30 days or more in a calendar year. Also need to submit FBI clearance for each person who is 18 years of age or older. - Inspection of Homes: A random sample of registered state homes is conducted annually. There are approximately 500 complaints filed in the central region each year. DPW does investigate each one. - Children related to the caregiver in family child care homes ARE NOT included in total child count. Related children include child, grandchild, step-child or foster child. - Licensing of group child care homes (7 to 12 children). Group day care operators are licensed and are assigned a licensing representative who makes visits. Certificate of Occupancy is required prior to licensing. Two or more qualified caregivers are required in a GCCH. A complete application must be received before staff assignment. * Children related to caregivers in the group child care homes may be included in the staff/child ratio.* - Licensing of child care centers. Attendance at an orientation session is requested prior to licensing of child care centers. Specific guidelines are set for Child Care Center operation. Call for more information DauphinPennsylvania Department of Human Services - Regional Child Development OfficesPennsylvania Department of Human Services
Pennsylvania Department of Human Services - Regional Child Development Offices - Northeast RegionProvides information on registration and licensing of child care providers and also handles complaints about child care providers and additional technical assistance. State agency responsible for: - Registering of state certified child care homes for 4, 5 or 6 children not related to caregiver. Providers must register with PA Department of Public Welfare and certify that they are in compliance with state regulations. Registration certificates are renewed every 2 years. To become registered applicants must: - Attendance at an orientation session is required prior to licensing of child care centers. Specific guidelines are set for Child Care Center operations. Attendance at orientation is now required for anyone who applies to operate a Family Child Day Care Home, Group Child Day Care Home or Child Day Care Center. Certificate of attendance is required as part of a complete application. The certificate of attendance is valid for one year. - Complete an application and agree to abide by regulations - Submit current health appraisal with negative TB screening - Submit original processed State Police and Child Abuse Registry checks for prior records and FBI clearance - Submit a Certificate of Occupancy from appropriate institution - Submit processed State Police Child Abuse Clearances for each person who is 18 year of age or older and lives in the family child care home 30 days or more in a calendar year. Also need to submit FBI clearance for each person who is 18 years of age or older. - Inspection of Homes: A random sample of registered state homes is conducted annually. There are approximately 500 complaints filed in the central region each year. DPW does investigate each one. - Children related to the caregiver in family child care homes ARE NOT included in total child count. Related children include child, grandchild, step-child or foster child. - Licensing of group child care homes (7 to 12 children). Group day care operators are licensed and are assigned a licensing representative who makes visits. Certificate of Occupancy is required prior to licensing. Two or more qualified caregivers are required in a GCCH. A complete application must be received before staff assignment. * Children related to caregivers in the group child care homes may be included in the staff/child ratio.* - Licensing of child care centers. Attendance at an orientation session is requested prior to licensing of child care centers. Specific guidelines are set for Child Care Center operation. Call for more information LackawannaPennsylvania Department of Human Services - Regional Child Development OfficesPennsylvania Department of Human Services
Pennsylvania Department of Human Services - Regional Child Development Offices - Southeast RegionProvides information on registration and licensing of child care providers and also handles complaints about child care providers and additional technical assistance. State agency responsible for: - Registering of state certified child care homes for 4, 5 or 6 children not related to caregiver. Providers must register with PA Department of Public Welfare and certify that they are in compliance with state regulations. Registration certificates are renewed every 2 years. To become registered applicants must: - Attendance at an orientation session is required prior to licensing of child care centers. Specific guidelines are set for Child Care Center operations. Attendance at orientation is now required for anyone who applies to operate a Family Child Day Care Home, Group Child Day Care Home or Child Day Care Center. Certificate of attendance is required as part of a complete application. The certificate of attendance is valid for one year. - Complete an application and agree to abide by regulations - Submit current health appraisal with negative TB screening - Submit original processed State Police and Child Abuse Registry checks for prior records and FBI clearance - Submit a Certificate of Occupancy from appropriate institution - Submit processed State Police Child Abuse Clearances for each person who is 18 year of age or older and lives in the family child care home 30 days or more in a calendar year. Also need to submit FBI clearance for each person who is 18 years of age or older. - Inspection of Homes: A random sample of registered state homes is conducted annually. There are approximately 500 complaints filed in the central region each year. DPW does investigate each one. - Children related to the caregiver in family child care homes ARE NOT included in total child count. Related children include child, grandchild, step-child or foster child. - Licensing of group child care homes (7 to 12 children). Group day care operators are licensed and are assigned a licensing representative who makes visits. Certificate of Occupancy is required prior to licensing. Two or more qualified caregivers are required in a GCCH. A complete application must be received before staff assignment. * Children related to caregivers in the group child care homes may be included in the staff/child ratio.* - Licensing of child care centers. Attendance at an orientation session is requested prior to licensing of child care centers. Specific guidelines are set for Child Care Center operation. Call for more information PhiladelphiaPennsylvania Department of Human Services - Regional Child Development OfficesPennsylvania Department of Human Services
Pennsylvania House of Representatives - State RepresentativeAssist constituents with:
  • Vehicle registrations, special tags, titles, and license applications
  • Prescription drug subsidies for seniors
  • Information on financial assistance for higher education
  • Unemployment compensation problems
  • Birth certificate applications
  • Pennsylvania income tax problems
  • Problems with the Department of Human Services (food stamps, welfare)
  • Requests for literature of all kinds - bills, regulations, statutes, PA maps, senior citizen information, student aid information, etc.
  • Citations from the Pennsylvania House of Representatives for outstanding local accomplishments and family milestones
  • Complaints or questions about utilities and the PUC
  • Consumer complaints
  • Complaints about road conditions
  • Problems or questions about PennDOT
  • Tours of the State Capitol
  • Disability plates and placards
  • PACE cards for senior citizens
  • Complaints and problems with insurance companies
  • Property Tax/Rent Rebate applications, and any problems or questions
  • Problems or questions about the state lottery
  • Local government officials' problems with state agencies
  • Any problems with state government
LycomingPennsylvania House of Representatives - 83rd DistrictPennsylvania House of Representatives
Pennsylvania House of Representatives - State RepresentativeAssist constituents with:
  • Vehicle registrations, special tags, titles, and license applications
  • Prescription drug subsidies for seniors
  • Information on financial assistance for higher education
  • Unemployment compensation problems
  • Birth certificate applications
  • Pennsylvania income tax problems
  • Problems with the Department of Human Services (food stamps, welfare)
  • Requests for literature of all kinds - bills, regulations, statutes, PA maps, senior citizen information, student aid information, etc.
  • Citations from the Pennsylvania House of Representatives for outstanding local accomplishments and family milestones
  • Complaints or questions about utilities and the PUC
  • Consumer complaints
  • Complaints about road conditions
  • Problems or questions about PennDOT
  • Tours of the State Capitol
  • Disability plates and placards
  • PACE cards for senior citizens
  • Complaints and problems with insurance companies
  • Property Tax/Rent Rebate applications, and any problems or questions
  • Problems or questions about the state lottery
  • Local government officials' problems with state agencies
  • Any problems with state government
LycomingPennsylvania House of Representatives - 83rd DistrictPennsylvania House of Representatives
Pennsylvania House of Representatives - State RepresentativeAssist constituents with:
  • Vehicle registrations, special tags, titles, and license applications
  • Prescription drug subsidies for seniors
  • Information on financial assistance for higher education
  • Unemployment compensation problems
  • Birth certificate applications
  • Pennsylvania income tax problems
  • Problems with the Department of Human Services (food stamps, welfare)
  • Requests for literature of all kinds - bills, regulations, statutes, PA maps, senior citizen information, student aid information, etc.
  • Citations from the Pennsylvania House of Representatives for outstanding local accomplishments and family milestones
  • Complaints or questions about utilities and the PUC
  • Consumer complaints
  • Complaints about road conditions
  • Problems or questions about PennDOT
  • Tours of the State Capitol
  • Disability plates and placards
  • PACE cards for senior citizens
  • Complaints and problems with insurance companies
  • Property Tax/Rent Rebate applications, and any problems or questions
  • Problems or questions about the state lottery
  • Local government officials' problems with state agencies
  • Any problems with state government
LycomingPennsylvania House of Representatives - 83rd DistrictPennsylvania House of Representatives
Pennsylvania Office of Attorney General - Consumer Protection State College Regional OfficeMediates consumer complaints, seeking restitution, refund, or other relief for consumers and affected businesses in a fair and impartial manner. The Bureau of Consumer Protection is authorized to perform the following duties:
  • Investigate commercial and trade practices in the distribution, financing and furnishing of goods and services for the use of consumers;
  • Conduct studies, investigations and research into matters affecting consumer interests and make such information available to the public;
  • Advise the Legislature on matters affecting consumer interests, including the development of policies and the proposal of programs to protect consumers;
  • Investigate fraud and deception in the sale, servicing and furnishing of goods and products, and strive to eliminate such illegal actions;
  • Promote consumer education and publicize matters relating to consumer fraud, deception and misrepresentation
In response to numerous consumer complaints received each year, the Bureau has also developed a statewide mediation program which seeks restitution, refund or other relief for consumers and affected businesses in a fair and impartial manner.
CentrePennsylvania Office of Attorney General - Consumer Protection State College Regional OfficePennsylvania Office of Attorney General
Pennsylvania Office of Attorney General - Office of Military and Veterans AffairsThe Pennsylvania Office of Attorney General’s (OAG) Office of Military and Veterans Affairs (OMVA) provides information and assistance to the Pennsylvania veteran and military communities through outreach and education. The OMVA has the authority to investigate and prosecute certain offenses against veterans. Will connect veterans with existing services, educate them on consumer issues and advocate on their behalf. Veterans are encouraged to call regarding any issue. DauphinPennsylvania Office of Attorney GeneralPennsylvania Office of Attorney General
Professional Compliance OfficeConsumers can verify license credentials of professionals and check that their records are in good standing by accessing Licensepa at www.licensepa.state.pa.us or by calling the Bureau's General Information line at (717) 787-8503. To register a complaint against a licensed professional or to report unlicensed practice visit www.dos.state.pa.us/bpoa and click on "complaints" to file a complaint online, or call 717-783-4849 to obtain a complaint formDauphinPennsylvania Department of State BureauPennsylvania Department of State Bureau of Professional and Occupational Affairs
Public Utility Commission - Termination, Information, ComplaintsMonitors and regulates utility company behavior in the area of consumer complaints. Investigates consumer complaints against PUC-regulated utility companies (including telephone complaints).DauphinPA Public Utility CommissionPA Public Utility Commission
United States House of Representatives - 9th Congressional District U.S. Representative Bill Shuster - Hollidaysburg OfficeBlairUnited States House of Representatives - 9th Congressional DistrictUnited States House of Representatives
United States House of Representatives - U.S. Representative Glenn Thompson - Bellefonte OfficeRepresents the citizens residing in the geographic area of the 5th Congressional District in the U. S. House of Representatives. Congressman Thompson and his staff can assist with:
  • Resolving problems with federal agencies
  • Securing nominations to military academies
  • Arranging internships in congressional offices
  • Purchasing flags
  • Arranging for Congressional commendations for achievements of public distinction
  • Presidential Greetings for 100th birthdays, Anniversaries of 50 years and more, Weddings, Babies' Births
CentreUnited States House of Representatives - 5th Congressional DistrictUnited States House of Representatives
United States House of Representatives - U.S. Representative Tom Marino - Williamsport OfficeRepresents the citizens residing in the geographic area of the 10th Congressional District in the U. S. House of Representatives. Congressman Marino and his staff can assist with:
  • Resolving problems with federal agencies
  • Securing nominations to military academies
  • Arranging internships in congressional offices
  • Purchasing flags
  • Arranging for Congressional commendations for achievements of public distinction
  • Presidential Greetings for 100th birthdays, Anniversaries of 50 years and more, Weddings, Babies' Births
LycomingUnited States House of Representatives - 10th Congressional DistrictUnited States House of Representatives

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