Consumer Education

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    The structure of the services index and definitions of the terms contained herein were originally published in A Taxonomy of Human Services: A Conceptual Framework with Standardized Terminology and Definitions for the Field by the Information and Referral Federation of Los Angeles County, Inc., 3035 Tyler Ave., El Monte, CA 91731; Copyright (c) 1983, 1987, 1991. No part of this listing of human services terms and definitions may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electrical, mechanical, photocopying, recording or otherwise without the prior written permission of the Information and Referral Federation of Los Angeles County, Inc.

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    Taxonomy Code: DD-1800

    Programs that utilize a wide variety of informational materials and techniques to increase the public's awareness of their rights and responsibilities as consumers of goods and services. The services may include information concerning federal and state consumer protection laws and regulatory agencies; advice regarding comparison shopping, use of consumer reports and buying guides, and other practices that help consumers make informed decisions and avoid problems before they occur; and education regarding the steps that need to be taken to resolve problems with unfair credit practices, defective products, shoddy repairs or workmanship or incompetent services.

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    There are 19 matching records.
    Service NameDescriptionLocationProgramAgency
    Better Business Bureau of Metropolitan Washington DC and Eastern PA - Bethlehem OfficeMonitors business performance, provides consumers with independent information about businesses and charities and helps resolve consumer complaints. NorthamptonBetter Business Bureau of Metropolitan Washington DC and Eastern PA - Bethlehem OfficeCouncil of Better Business Bureaus
    Better Business Bureau of Metropolitan Washington DC and Eastern PA - Harrisburg Office - Consumer ComplaintsProvides various services for businesses and consumers, including: - Information on complaints filed against charitable organizations or contractors for questionable or illegal practices - Information about companies - Resolution of complaints against companies (all complaints must be in writing) or filed online - Information on being a good consumer - Information on charitable organizations - Consumer arbitration - Speakers - The Auto Line handles complaints on all new GM cars, Volkswagens, Audis, Hyundai, Nissans, Hondas, Peugeots, Saturns, Infinities, Porsche, Ford, Saabs, and Acuras under warranty. - Accepts reports on suspected scam operations. Some of the more common scams involve home improvement, work from home, investment schemes and postal fraud. DauphinBetter Business Bureau of Metropolitan Washington DC and Eastern PA - Harrisburg OfficeCouncil of Better Business Bureaus
    Better Business Bureau Washington DC and Eastern PA - Scranton OfficeProvides various services for businesses and consumers, including: - Information on complaints filed against charitable organizations or contractors for questionable or illegal practices - Information about companies - Resolution of complaints against companies (all complaints must be in writing) or filed online - Information on being a good consumer - Information on charitable organizations - Consumer arbitration - Speakers - The Auto Line handles complaints on all new GM cars, Volkswagens, Audis, Hyundai, Nissans, Hondas, Peugeots, Saturns, Infinities, Porsche, Ford, Saabs, and Acuras under warranty. - Accepts reports on suspected scam operations. Some of the more common scams involve home improvement, work from home, investment schemes and postal fraud. LackawannaBetter Business Bureau of Metropolitan Washington DC and Eastern PA - Scranton OfficeCouncil of Better Business Bureaus
    Central Pennsylvania Gay and Lesbian Chamber of CommerceMission: The CPGLCC is an association of LGBT professional and business people offering networking, educational, social, and community building opportunities for its members and supporters.DauphinCentral Pennsylvania Gay and Lesbian Chamber of CommerceCentral Pennsylvania Gay and Lesbian Chamber of Commerce
    CornerstoneThe Cornerstone Housing Support Center assists Beaver County residents in finding the resources they need and is committed to providing reliable information and services to the community. Services available include:
    • Assistance to individuals and families experiencing homelessness or are at imminent risk of homelessness,
    • Utility Assistance,
    • Displaced residents emergency motel program,
    • Consumer Education,
    • Supportive Housing Program for individuals and families with disabilities who have exhausted all other housing options,
    • Fair Housing,
    • Supportive Services for Veterans Families.
    BeaverCornerstoneCornerstone
    Cornerstone - Supportive Services for Veteran FamiliesProvides supportive services to very low-income Veteran families living in or transitioning to permanent housing. May provide eligible Veteran families with outreach, case management, and assistance in obtaining VA and other benefits, which may include:
    • Health care services
    • Daily living services
    • Personal financial planning services
    • Transportation services
    • Fiduciary and payee services
    • Legal services
    • Child care services
    • Housing counseling services
    May also provide time-limited payments to third parties (e.g., landlords, utility companies, moving companies, and licensed child care providers) if these payments help Veteran families stay in or acquire permanent housing on a sustainable basis.
    BeaverCornerstoneCornerstone
    Council of Better Business BureausMonitors business performance, provides consumers with independent information about businesses and charities and attempts to resolve consumer complaints. Council of Better Business BureausCouncil of Better Business Bureaus
    Families USAFamilies USA is a national nonprofit organization dedicated to the achievement of high-quality, affordable health care for all Americans. Educates the public to be more informed consumers of healthcare services, acts as a watchdog over government actions affecting healthcare, serves as a consumer clearinghouse for information on the healthcare system and provides training and assistance to organizations and states addressing healthcare issues.Families USAFamilies USA
    Magee-Womens Hospital Consumer Education Dept.Nurse health educators provide information and skill-building for women and their family. There are three main areas of education: 1. Healthy Lifestyle for women such as osteoporosis prevention, breast cancer awareness, weight loss, menopause; 2. HealthAlleghenyMagee-Womens Hospital of UPMC Health SystemMagee-Womens Hospital of UPMC Health System
    National Safety CouncilINFORMATION ON SAFETY AND ACCIDENT INFORMATION FOR THE HOME, WORKPLACE AND ENVIRONMENT.National Safety CouncilNational Safety Council
    Penn State Cooperative Extension - Carbon CountyProvides practical information designed to improve the quality of life for local residents in conjunction with Penn State University. Programs include: - Agriculture: Dairy, poultry, livestock, horticulture, farm safety, agronomy, ag economic development - West Nile Virus Program - Master Gardening Program - Family Living - Better Kid Care - Nutrition: food irradiation, foods and nutrition, home canning and freezing, food safety information, food safety training for volunteer groups. - Expanded Food and Nutrition Program (EFNEP): for low-income families - SuperCupboard Nutrition Program.CarbonPenn State Cooperative Extension - Carbon CountyPenn State Cooperative Extension - Carbon County
    Penn State Cooperative Extension - Northampton CountyProvides practical information designed to improve the quality of life for local residents in conjunction with Penn State University.NorthamptonPenn State Cooperative Extension - Northampton CountyPenn State Cooperative Extension - Northampton County
    Pennsylvania Office of Attorney General - Consumer Education OfficeThe Office of the General Attorney receives, investigates and works to resolve complaints related to consumer issues, health care issues, insurance fraud, violations of the Pennsylvania Do Not Call Law, SPAM email and junk mail, and numerous other subjects. Crime prevention is also a major emphasis for the office. The criminal law division handles investigations and prosecutions on drug enforcement, internet predators, organized crime, corruption, insurance fraud, tax crimes, environmental crimes, plus cases referred by local District Attorneys. The public protection division works to guard consumers against telemarketing scams or identity theft, fights for civil rights, monitors charitable organizations and protects consumers from deceptive advertising. Hotlines: 800-385-1044 Child Predator Unit 866-623-2137 Elder Abuse Unit 800-441-2555 Consumer Protection 800-525-7642 Education and Outreach 877-888-4877 Health Care Section 888-777-3406 Do Not Call List DauphinPennsylvania Office of Attorney GeneralPennsylvania Office of Attorney General
    Pennsylvania Office of Attorney General - Consumer Protection State College Regional OfficeMediates consumer complaints, seeking restitution, refund, or other relief for consumers and affected businesses in a fair and impartial manner. The Bureau of Consumer Protection is authorized to perform the following duties:
    • Investigate commercial and trade practices in the distribution, financing and furnishing of goods and services for the use of consumers;
    • Conduct studies, investigations and research into matters affecting consumer interests and make such information available to the public;
    • Advise the Legislature on matters affecting consumer interests, including the development of policies and the proposal of programs to protect consumers;
    • Investigate fraud and deception in the sale, servicing and furnishing of goods and products, and strive to eliminate such illegal actions;
    • Promote consumer education and publicize matters relating to consumer fraud, deception and misrepresentation
    In response to numerous consumer complaints received each year, the Bureau has also developed a statewide mediation program which seeks restitution, refund or other relief for consumers and affected businesses in a fair and impartial manner.
    CentrePennsylvania Office of Attorney General - Consumer Protection State College Regional OfficePennsylvania Office of Attorney General
    Pennsylvania Office of Attorney General - Office of Military and Veterans AffairsThe Pennsylvania Office of Attorney General’s (OAG) Office of Military and Veterans Affairs (OMVA) provides information and assistance to the Pennsylvania veteran and military communities through outreach and education. The OMVA has the authority to investigate and prosecute certain offenses against veterans. Will connect veterans with existing services, educate them on consumer issues and advocate on their behalf. Veterans are encouraged to call regarding any issue. DauphinPennsylvania Office of Attorney GeneralPennsylvania Office of Attorney General
    Schlow Centre Region Library Adult Gadget TrainingGadget training on a variety of specific topics (i.e. iPad, downloading eBooks) are scheduled at 10:30AM on various Saturdays throughout the year and are listed on the schlowlibrary.org calendar. REGISTRATION IS REQUIRED, Space is limited 1-on-1 gadget trainings can be scheduled with individual staff by calling 814-235-7816 ext 200.CentreSchlow Centre Region Library Adult Gadget TrainingSchlow Centre Region Library
    USAGovServices: - Distributing federal consumer publications - Maintaining website - Providing specialized Information and Referral in regards to questions about federal agencies, programs and services - Publisher of Consumer Action Handbook (www.consumeraction.gov) and Guia del Consumidor (www.consumidor.gov)USAGovUSAGov
    U.S. Food and Drug AdministrationFDA is the federal agency responsible for ensuring that foods are safe, wholesome and sanitary; human and veterinary drugs, biological products, and medical devices are safe and effective; cosmetics are safe; and electronic products that emit radiation are safe. FDA also ensures that these products are honestly, accurately and informatively represented to the public. Administrative office: Food and Drug Administration 5600 Fishers Lane Rockville, Maryland 20857U.S. Food and Drug AdministrationU.S. Food and Drug Administration
    World Trade Center of Central PACatalyst for promoting, facilitating, and increasing international trade
    International trade
    Newsletter, member directory
    Networking, seminars, and educational programs
    One-stop inquiry
    Readiness assessment, evaluation
    Market and product information
    Member referral and partnering
    Trade library
    Special trade initiatives
    YorkWorld Trade Center of Central PAWorld Trade Center of Central PA

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